Serving the E-Commerce World With Great Products and Service Since 1998

WARRANTY ISSUES: If during the first 90 days, the merchandise purchased from Platinum Lighting has a problem, please contact
                                   us immediately.  Platinum Lighting will either repair or replace the defective merchandise. You will be
                                   given an RMA ( Return Material Authorization) number for tracking purposes if it is deemed necessary to
                                   return the merchandise for warranty issues. 

BEYOND WARRANTY  Failure beyond 90 days are not covered by Platinum Lighting. It is a good idea to call Platinum Lighting
                                   regarding the failure to get a recommendation on the resolution options you have available to you.

DON’T WANT THE PRODUCT:  If, within five days of receipt of the product, you decide that you don’t need or want the
                                               merchandise, contact Platinum Lighting. You will be given an RMA ( Return Material Authorization)
                                               number. You should return the merchandise to Platinum Lighting with that number and a
                                               letter enclosed explaining the reason for return. Once the merchandise is received and verified
                                               to be complete and in proper working order, your credit card will be credited for the amount of
                                               merchandise, minus the original shipping charges and minus a 15% restocking fee,

 CUSTOM CUTS:  Platinum Lighting is unable to accept returns on custom cut lengths of rope light.                            

LIMITED WARRANTY AND RESPONSIBILITY:   PLATINUM LIGHTING WARRANTS OUR PRODUCTS FOR 90 DAYS WITH PROOF OF
                                                                        PURCHASE.  PLATINUM LIGHTING SHALL HAVE NO LIABILITY WHATSOEVER IN ANY
                                                                        FOR PAYMENT OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING,
                                                                        WITHOUT LIMITATIONS, INSTALLATION COSTS AND DAMAGES FOR PERSONAL
                                                                        INJURY AND PROPERTY.  THE CUSTOMER IS ADVISED THAT SOME PRODUCTS
                                                                        SOLD MAY REPRESENT A POSSIBLE SHOCK OR FIRE HAZARD IF IMPROPERLY
                                                                        INSTALLED OR IF ALTERED IN ANY WAY.  THE 90 DAY WARRANTY DOES NOT
                                                                        APPLY TO ANY PRODUCT THAT HAS BEEN DAMAGED,  OR INSTALLED INCORRECTLY.

NOTE:  ORDERS PLACED ARE NOT INVOICED ON YOUR CREDIT CARD UNTIL THE PRODUCT SHIPS.

CONDITIONS AND POLICIES OF PLATINUM LIGHTING

SHIPPING POLICIES:       GENERALLY PLATINUM LIGHTING UTILIZES UNITED PARCEL SERVICE (UPS)
                                         SOME ORDERS ARE SHIPPED VIA US POSTAL SERVICE.  CHARGES IDENTIFIED ON THE ORDER
                                         ARE ALWAYS REVIEWED AND NEVER INCREASED BUT OCCASIONALLY DECREASED.
                                         FOR AN ESTIMATE OF DELIVERY TIME - CLICKHERE.  
                                         ORDERS FROM HAWAII, PUERTO RICO, AND ALL INTERNATIONAL ORDERS WILL NOT BE
                                         PROCESSED UNTIL PLATINUM LIGHTING PROVIDES A QUOTE FOR TRANSPORTATION CHARGES
                                         TO THE CUSTOMER AND THE CUSTOMER AGREES TO PAY THOSE CHARGES ALONG WITH THE
                                         PRODUCT CHARGES.

CREDIT CARD:  WE ACCEPT VISA, MASTER CARD AND AMERICAN EXPRESS..  PERSONAL INFORMATION IS NEVER
                         RELEASED TO ANYONE
                         (WE DO NOT GIVE AWAY OR SELL YOUR PERSONAL INFORMATION)
                         AND YOUR CREDIT CARD IS NOT PROCESSED  UNTIL THE ORDER IS READY TO BE SHIPPED).

PRICING:  PLATINUM LIGHTING ATTEMPTS TO MAINTAIN PRICING AT A STEADY LEVEL, HOWEVER MARKET CONDITIONS,
                  DO, AT TIMES, REQUIRE THE ADJUSTMENT OF PRICING.  PRICING MAY CHANGE WITHOUT NOTICE. 

MAIL ORDERS:  THE SHOPPING CART ALLOWS FOR PRINTING YOUR ORDER AND MAILING IT IN.  WE ACCEPT PERSONAL CHECKS
                           USING THIS METHOD OF ORDERING.  ALL ATTORNEY FEES, COLLECTION FEES AND COURT COSTS AS THE RESULT
                           OF NSF OR RETURNED CHECKS ARE THE RESPONSIBILITY OF THE CUSTOMER.  NSF AND RETURNED CHECKS ARE
                           SUBJECT TO A MINIMUM RETURN CHECK COLLECTION FEE OF $35.00 DOLLARS US CURRENCY.


ORDER PROCESSING TIME:  PLATINUM LIGHTING GENERALLY SHIPS WITHIN 24 HOURS AFTER RECEIPT OF ORDER. YOU SHOULD
                                                ANTICIPATE  24 HOUR PROCESSING, ASSEMBLY PERIOD PLUS THE UNITED PARCEL SERVICE (UPS)
                                                 DELIVERY TIME ( SEE MAP )TO YOUR LOCATION.

  EXPEDITED SERVICES SUCH AS REQUESTS FOR FASTER  DELIVERY  SUCH AS OVERNIGHT, TWO OR THREE DAY DELIVERY ARE AVAILABLE 
                                       SELECTABLE AT CHECK  OUT.